Processing Customer Complaints

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About This Course

This course is structured to provide guidelines on processing customer complaints.

AND Yes, you will get the certificate on course completion!

How to proceed?

  1. Click on “Add to Cart” or “Enroll Now” button.
  2. Click on “View Cart” button.
  3. Review the listed details to make sure, you are enrolling into the desired course.
  4. Click on “Checkout”.
  5. Fill-in your details.
  6. Make the purchase.
  7. Goto Dashboard.
  8. Click on the enrolled course.
  9. Read each lesson.
  10. Take the quiz.
  11. On successful completion of the quiz, your digital certificate will be ready to view & download.

Important:

Your purchased course will be available for 180 days from the date of purchase. No extensions are permissible. So, please make sure to complete the course within 180 days and download your certificate.

Learning Objectives

Dealing with the complaints
Legislative requirements
Collecting information
Taking the next step
Negotiating resolution
Complaints register
Advising the outcome
Complaint referrals
The implications

Target Audience

  • Managers
  • Team Leaders
  • Supervisors
  • Customer Service Representatives
  • Front Desk Staff
  • Retail Staff
  • Call Centre Operators
  • All other roles dealing with customers

Curriculum

9 Lessons22h

Lessons

Dealing with the complaints
Legislative requirements
Collecting information
Taking the next step
Negotiating resolution
Complaints Register
Advising the outcome
Complaint referrals
The implications
Let’s test your understanding

AUD$49.00

Duration 22 hours
Lectures
9 lectures

Material Includes

  • Online Lessons (non-downloadable)

Enrolment validity: 180 days